FAQs

FREQUENTLY ASKED QUESTIONS

1. How do I make payment?

Payments are to be made via bank in, cash, quick pay or by card in our store. For website purchase only bank in is available. Bank details will be provided on the check out page.

2. Are free bookings allowed?

No, all orders must be paid in full.

 
3. Do you have installment payment?

No, we do not accept installments.  

4. When is the ETA for preorder items?

Every products has different ETA and they are all stated on each preorder products. Just contact us to check it out. Preorder items may be delayed sometimes and we are not deemed for the delay. Delays no may be due to cargo shipment or custom declaration and clearance. Also expect delays during festive season. 

 

5. When will I be able to collect or receive by delivery?

Please check our Shipping Policy page for details.

 

6. Can I cancel or change my preorder items?

Once payment is made, there is no cancellation or changing allowed for preorder items. 

 

7. Can I return or exchange my order?

Exchanges are permitted within 3 working days from the date of purchase and are only applicable to selected items. This policy does not apply to discounted or promotional items.

Exchange Terms & Conditions:

1. Items must be unopened, unused, and in their original condition.
2. A valid receipt must be presented at the time of exchange.
3. The item *must not be purchased under any promotion or discount.
4. Only selected items are eligible for exchange.

Non-Exchangeable & Non-Refundable Items (Hygiene & Safety Reasons):

For hygiene and safety reasons, the following items are strictly non-refundable and non-exchangeable:

• Car Seats
• Strollers
• Beds
• Breast Pumps
• Sterilizers
• Bottle Washers
• Baby Highchairs
• Food Processors
• Mommy & Baby Wear

Losing the receipt is not our responsibility. 

8. Is my order item under warranty?

Duration of warranty are stated on each product page. If there are no warranty mentioned, then the product is not under warranty. Warranty only covers on product defects or factory faulty. For more warranty details you may check the product brand. 

Receipts are provided for warranty purposes. Please keep the receipt till the product’s warranty has ended. Losing the receipt is not our responsibility. 

Shipping of the product for warranty is at the owner’s cost.

 

9. Can you help me with the installation?

Yes, we can do provide carseat and stroller installation for you at our shop. Lifetime carseat installation is available at our shop as long as the carseat is purchased from us. However we do not provide installation on babycots.

 

10. Do you have a shop or available to walk in to view products?

Yes we do. Check out our ig for location and opening hours.

 
11. Why do I need to key in my shipping address when I just want to opt for self collect?

This is set by the website server, and we are unable to remove that settings. Also, shipping address are required for some products that comes with warranty. So just key in the required shipping address & you can select self pick up at the option below.

 

12. How do I join Member?

You may check this Bee Hive Club page for more information about this.

Pls note: We reserve the rights to change the above t&c anytime without any prior notice.