FAQs
FREQUENTLY ASKED QUESTIONS
1. How do I make payment?
Payments are to be made via bank in, cash, quick pay or by card in our store. For website purchase only bank in is available. Bank details will be provided on the check out page.
2. Are bookings allowed?
No, all orders must be paid in full.
3. Do you have installment payment?
No, we do not accept installments.
4. When is the ETA for preorder items?
Every products has different ETA and they are all stated on each preorder products. Just contact us to check it out. Preorder items may be delayed sometimes and we are not deemed for the delay. Delays no may be due to cargo shipment or custom declaration and clearance. Also expect delays during festive season.
5. When will I be able to collect or receive by delivery?
Please check our Shipping Policy page for details.
6. Can I cancel or change my order?
Once payment is made, there is no cancellation or changing allowed unless product ran out of stock from our side. However, if customer insists to cancel order, the payment will not be refunded and it will be convert to Store Credit, where customer can choose other product to purchase from their store credit until the balance is 0. Do note that store credit will expired in 90 days (this is to encourage customer not to simply cancel their order once payment has made, as this will bring inconveniences to both parties).
7. Can I return or exchange my order?
Product can only be returned if the product is faulty within 3 days after receiving the item (for non warranty item). Exchange is allowed only if item received in bad condition and provided that we still have extra stock, else a full refund will be given.
8. Can I get a full refund if order came damaged or wrong order?
Send us a picture or video on the wrong or faulty item. We will then process the refund within 2 working days once we have received the item in order. Only applicable for non warranty item after 3 days receiving your order.
9. Is my order item under warranty?
Duration of warranty are stated on each product page. If there are no warranty mentioned, then the product is not under warranty. Warranty only covers on product defects or factory faulty. For more warranty details you may check the product brand.
receipts are provided for warranty purposes. Please keep the receipt till the product’s warranty has ended. Losing the receipt is not our responsibility.
Shipping of the product for warranty is at the owner’s cost.
10. Can you help me with the installation?
Yes, we can do carseat and stroller installation for you at our shop. However we do not provide installation on babycots.
11. Do you have a shop or available to walk in to view products?
Yes we do. Check out our ig for location and opening hours.
12. Why do I need to key in my shipping address when I just want to opt for self collect?
This is set by the website server, and we are unable to remove that settings. Also, shipping address are required for some products that comes with warranty. So just key in the required shipping address & you can select self pick up at the option below.
13. How do I join Bee Member?
Purchase $200 by accumulated receipts or in single receipt (must show receipt to claim) to be our member. And follow our instagram or tiktok.
14. What can I benefit as a member?
You can earn points by purchasing with us, enjoy exclusive member discounts on special promotion, enjoy birthday discounts, get exclusive freebies and many more.
15. How do I earn and redeem Bee points?
Spend $1 to earn 1 points while 400 points to redeem $10.
16. What are the terms for Bee Member?
Points are non transferable and cash redemption is non withdrawal. Redemption is only applicable to redeem as discount on purchase. Membership is non transferrable as well. Membership is lifetime with no expiry.
17. Can I earn and redeem points on website?
Purchase on website is eligible to earn points however you are unable to redeem points on website. Points redemption is only available in our physical store.