FAQs

FREQUENTLY ASKED QUESTIONS

1. How do I make payment?

Full Payment are to be made within 24 hrs after check out. Failed to make payment after 24 hrs will be auto cancelled. Bank details will be given at check out. Payment only made via bank in.

 
2. Can I just purchase through IG or Whatsapp?

All purchases have to go through website. This is for easy tracking, e-receipts for proofs for both parties and warranty purposes and you can earn points via website purchase. 

 

3. Are bookings allowed?

For preorder items, bookings with full payment are allowed. For instock items, full payment to purchase. First buy first get basis.

 
4. Do you have installment payment or payment via debit/credit card?

Unfortunately, we only accept full payment via online banking (BIBD/BBB).

 
5. Is the product instock or preorder?

All products are instock unless stated sold out or preorder.

 

6. When is the ETA for preorder items?

Every products has different ETA and they are all stated on each preorder products. Just scroll down to the product page to check it out. Preorder items may be delayed sometimes and we are not deemed for the delay. Delays may be due to cargo shipment or custom declaration and clearance. Also expect delays during festive season. 

 

7. When will I be able to collect or receive by delivery?

Please check our Shipping Policy page for details.

 

8. Can I cancel or change my order?

Once payment is made, there is no cancellation or changing allowed unless product ran out of stock from our side. However, if customer insists to cancel order, the payment will not be refunded and it will be convert to Store Credit, where customer can choose other product to purchase from their store credit until the balance is 0. Do note that store credit will expired in 90 days (this is to encourage customer not to simply cancel their order once payment has made, as this will bring inconveniences to both parties).

 

9. Can I return or exchange my order?

Product can only be returned if the product is faulty within 3 days after receiving the item (for non warranty item). Exchange is allowed only if item received in bad condition and provided that we still have extra stock, else a full refund will be given. 

 

10. Can I get a full refund if order came damaged or wrong order?

Send us a picture or video on the wrong or faulty item. We will then process the refund within 2 working days once we have received the item in order. Only applicable for non warranty item after 3 days receiving your order.

 

11. Is my order item under warranty?

Duration of warranty are stated on each product page. If there are no warranty mentioned, then the product is not under warranty. Warranty only covers on product defects or factory faulty. For more warranty details you may check the product brand. 

E-receipts are provided for warranty purposes. Please keep the receipt till the product’s warranty has ended. Losing the receipt is not our responsibility. 

Shipping of the product for warranty is at the owner’s cost.

 

12. Can you help me with the installation?

Unfortunately we do not provide installation services. We can send you you-tube video to guide you on the installation.

 

13. Do you have a shop or available to walk in to view products?

We are home based and purchase are only made via online and bank in. Due to personal reason, there is no walk in available at the moment. Collection are contactless as well.

 

14. What are Bee Points? 

Bee Points is our loyalty program for regular customer to redeem free voucher as you purchase. Save more while purchase with us. You can check points by clicking the Yellow button at the corner of the website.

 

15. How to earn Bee Points?

Earn Bee Points by signing up on our website. You can earn points by following us in IG (10 points), purchase from our website ($1 = 1 points) or give us a product feedback (20 points).

 

16. How to redeem Bee points?

By clicking the Yellow button at the corner of the website, you can check how to redeem the points to get free voucher. You can also redeem $3 voucher by referring to a friend.