FAQs

FREQUENTLY ASKED QUESTIONS

1. How do I make payment?

Payments are to be made via bank in only. Bank details will be provided on the check out page.

 
2. Can I just purchase through IG or Whatsapp?

All purchases have to go through website. This is for easy tracking, e-receipts for proofs for both parties and warranty purposes. Sign in and save your details on our website to ease your next purchase. 

 

3. Are bookings allowed?

Yes, you may book for payday but strictly no cancellation/changes to be made. No deposits are required for booking. You must follow the instructions provided on the check out page to proceed for booking. Items will only be delivered/ready to collect once payment made. 

If item(s) booked are instock, we will prioritize those who made payment first. As for those who booked will be on queue for next restock. Thus if you need it urgently, it is recommended to make payment at the soonest.

Failed to make payment 2 days after the due date will be considered cancel. First attempt on failing to pay your bookings after due date, we will not offer any free bookings for you in the future.
Second attempt on failing to pay, we will post your full details on our social media. Pls understand this term, as this kind of cancellation will cause lots of inconveniences for us.

 
4. Do you have installment payment or payment via debit/credit card?

Unfortunately, we only accept full payment via online banking (BIBD/BBB).

 
5. Is the product instock or preorder?

All products are instock unless stated sold out or preorder. 

6. When is the ETA for preorder items?

Every products has different ETA and they are all stated on each preorder products. Just scroll down to the product page to check it out. Preorder items may be delayed sometimes and we are not deemed for the delay. Delays may be due to cargo shipment or custom declaration and clearance. Also expect delays during festive season. 

 

7. When will I be able to collect or receive by delivery?

Please check our Shipping Policy page for details.

 

8. Can I cancel or change my order?

Once payment is made, there is no cancellation or changing allowed unless product ran out of stock from our side. However, if customer insists to cancel order, the payment will not be refunded and it will be convert to Store Credit, where customer can choose other product to purchase from their store credit until the balance is 0. Do note that store credit will expired in 90 days (this is to encourage customer not to simply cancel their order once payment has made, as this will bring inconveniences to both parties).

 

9. Can I return or exchange my order?

Product can only be returned if the product is faulty within 3 days after receiving the item (for non warranty item). Exchange is allowed only if item received in bad condition and provided that we still have extra stock, else a full refund will be given. Home delivery is not available for exchange item.  

 

10. Can I get a full refund if order came damaged or wrong order?

Send us a picture or video on the wrong or faulty item. We will then process the refund within 2 working days once we have received the item in order. Only applicable for non warranty item after 3 days receiving your order.

 

11. Is my order item under warranty?

Duration of warranty are stated on each product page. If there are no warranty mentioned, then the product is not under warranty. Warranty only covers on product defects or factory faulty. For more warranty details you may check the product brand. 

E-receipts are provided for warranty purposes. Please keep the receipt till the product’s warranty has ended. Losing the receipt is not our responsibility. 

Shipping of the product for warranty is at the owner’s cost.

 

12. Can you help me with the installation?

Unfortunately we do not provide installation services. We can send you you-tube video to guide you on the installation.

 

13. Do you have a shop or available to walk in to view products?

We are only a home based small business and all purchases are only made via online and bank in. There is no walk in available at the moment. There is no display unit and showroom available to view. Collection are contactless as well.